Refund and Chargeback Policy
When you book flights and other travel services through LetsDoFly, you are agreeing to our “Refund Policy.” The refund policy is part of our Terms of Service, which can be changed from time to time. Please read through the terms of the refund policy, which are listed below.
LetsDoFly’s Refund Policy
If you call our customer service team to cancel the reservation less than 24 hours before the flight is supposed to leave, we will consider your request for a refund and work on it with the airline. The airline’s policy on getting a refund if a flight is canceled is taken into account.
On the booking page of our website, LetsDoFly, we do our best to show the details of every flight’s schedule as accurately as possible. Sometimes, the flights and itineraries that are shown may not be correct for one reason or another. By the time we find the mistake and fix it, your reservation has already been made. If the price goes up in the meantime, you can either pay the extra amount or cancel the reservation.
If the airline agrees to your requests to “cancel” and “refund,” the money will be put back on the same payment method you used to buy the ticket. When the cancellation is made within the void window, the refund is usually processed within 24–72 business hours. When the cancellation is made after the void period, it takes 4-5 business weeks to process the refund. It could take longer if your bank does transactions in a different way. Make sure to look at the “transaction” policy of the bank.
If the refund is given to you more than once, you will have to give the extra money back to LetsDoFly or the airline.
Incorrect Passenger Information
When you book a flight, you must give us the correct information that can be checked. At LetsDoFly, people are not allowed to lie about the facts. We have the right to cancel your reservation if you do something wrong. If your travel booking request is found to be unauthorized or if your information is found to be wrong during or after the booking and ticketing process, LetsDoFly can cancel the booking at its own discretion without telling you and without having to make up for any losses you may have suffered or give you a refund. You agree not to blame LetsDoFly for any loss if the trip has to be canceled.
Unfair Booking Practices
Most airlines don’t allow unfair ways to book flights, like “hidden-city tickets” and “back-to-back tickets.” These are all very bad things to do, and you could lose your reservation, not be allowed to board or have to pay more. Make sure to check the airline’s terms of service and follow them when you use LetsDoFly to book travel and services related to travel. If you are caught doing these things that are against the rules, we also have the right to cancel your reservation with the airline. In this situation, there is no reason to ask for a refund.
Back-to-back ticketing: Taking multiple trips to the same destination on corresponding dates with the same airline and in the same name.
Hidden-city-ticketing: Rather than booking a direct flight, a connecting flight with one or more stops in between the departure and arrival points is booked, so the passenger reaches the connection point without completing the journey.
If you don’t show up to catch a confirmed flight before it leaves or call the airline or LetsDoFly in time to cancel your reservation, your ticket will become a “No-show” ticket, which is worthless. Tickets for people who don’t show up can’t be used again or refunded. Airlines automatically cancel tickets for people who don’t show up.
The rules of the airlines, which we can’t change, say that if a passenger doesn’t show up for their flight, the whole reservation is cancelled. In more detail, if you are not present on an outbound flight, your reservation will automatically be canceled as well as any connecting flights and return flights. And airlines won’t give any money back. If you make two separate reservations for your outbound and return flights, your no-show ticket for the outbound flight won’t affect the return flight.
We have the right to cancel your reservation if something goes wrong with the fare, the way the fare is displayed, the booking page, the payment system, etc. If your ticket is refundable, we may accept your request for a refund if you have to cancel or give you other options.
When a reservation is made, it is not confirmed until a ticket is issued. Sometimes, airlines change the price of tickets that have already been bought. LetsDoFly is not responsible for the change in the fare. We let customers know when the price of their booked trips goes up or down. If the fare goes up after you make a change, you can cancel the reservation or agree to pay the extra amount. If your flight is cancelled, you may be able to get a refund from the airline, depending on its policy.
Partially Used Tickets
Most of the time, confirmed airline reservations are not refundable at all. In some cases, the airline may let you cancel your trip and get a refund if you call our customer service number at least 24 hours before your flight is scheduled to leave. But one-way, round-trip, and multi-city tickets that have only been partially used cannot be cancelled or refunded. A non-refundable ticket can only be changed for a new one with the same airline at the same price or a higher price. It can’t be changed for a cheaper price or for a different date. Tickets that can’t be refunded can only be changed if the airline allows it.
Flight Schedule Change on the Day of Departure
In the event that your flight is canceled or the schedule is changed four hours before it departs, we will send you a message to your email address. You might find out in another way. But the email notification is the last way to get in touch with you if none of the other methods work.
Some flights and plans can’t be changed or refunded less than 4 hours before the scheduled departure. Your request for a refund is not something we have to do. Check the airline’s refund policy or call the airline directly.
Due to bad weather on the day of departure, the flight schedule may need to be changed. Bad weather in the city or country where the flight is going through or the city or country where it is going to may cause flights to be late or cancelled. In this case, airlines are the only ones who can decide whether or not to give a refund if a flight is cancelled.
Flight times can be changed at any time by airlines. If the time of your confirmed flight changes less than 90 minutes before it leaves, you should call the airline to cancel and get your money back. In this case, Indian Eagle is not responsible for giving money back. If a flight schedule has to be changed by more than 90 minutes for no reason, airlines usually let you off the hook or give you a refund. The airline’s policy, which we can’t change, decides if you get a waiver or a refund if your flight time is changed without your permission.
LetsDoFly is not responsible for giving you a refund if a connecting flight at the transit airport is late or cancelled because of a problem with the airport itself. You should get in touch with the airline directly. Make sure to call the airline to find out what’s going on with your flight.
Invalid/Inadequate Travel Documents
We ask travellers to check with the relevant embassy or airline to find out what travel documents they need for an international trip. Before you book your flights or the time you are supposed to leave, you should get the right information about your passport, visa, and any other documents from the relevant embassy or consulate or from the airline that is validating or operating the flight. The operating airline, the destination country, or the transit country (s) cannot give you a refund if you do not have the correct, valid, and proper travel documents, such as a passport, COVID-19 vaccination certificate, visa and test result for CoVID-19, required by the operating airline, transit country (s) or destination country.
Non-refundable Service Fee
Itineraries can be booked online or in person for a service fee. Tickets for passengers (for infants, children, and adults) and tickets for trips (one-way, round-trip, multi-city) are subject to a service fee. The fee is charged per traveler for value-added services such as 24-hour customer support on a toll-free number, technology support, ticketing support, airfare alerts, rescheduling, getting a refund, canceling, or, and notification of fare revisions or flight schedule changes.
When you choose to pay in a different currency, the service fee will be changed based on the exchange rate for that currency.
There is an extra fee for booking emergency travel at the last minute. In the case of last-minute bookings, we take extra security measures to protect you from fraud. Among these measures are checking the customer’s identity, having a tool to stop fraud, getting a warning about fraudulent billing, making sure the UCCCF form is real, and more. So, we charge an extra processing fee to make up for some of the cost of a secure last-minute booking.
We can change the service fee for regular bookings and the extra processing fee for bookings made at the last minute at any time. Even if you change or cancel your reservation directly with the airline, you can’t get your service fee and additional processing fee back. If you have a question about the service fee for your booking, please give us a call.
Chargebacks and Credit Card Disputes
By The Terms of Service include a clause agreeing that you will not dispute charges on your credit card related to airfare, service fees, airline penalties (for cancellation), date change fees, and fare revisions/adjustments (if there is a fare difference). If you want to look into any fees that were charged to your credit card, please send us an email or give us a call before you do anything with your credit card company.
If you claim a chargeback on non-refundable airfare, booking cancellation fees, service fees, or a fare adjustment that was charged to your credit card in accordance with the airline’s policy and our Terms of Service, you must pay back the full amount of the chargeback plus a USD500 penalty for causing us trouble and accounting fees. If the chargeback is made on a ticket that was paid for in a different currency, you will have to pay the amount of the chargeback and the penalty in the same currency, based on the current exchange rate.
If it turns out that the chargeback you asked for was made up, you will have to pay for any legal action we have to take to get our money back.
If you get charged twice because of a technical error, you should let us know about it instead of asking for a chargeback. The problem will be fixed as soon as possible, and the extra money will be put in your account. If you ask for a chargeback because of a technical glitch, your reservation may be cancelled.